College Board Professional Account Help

Updating Your Account

  • How do I update my account?
  • Why do I need to update my account?
  • What happens if I miss the deadline to update my account?
  • I received an error message stating that my email address is already in use. What do I do?
  • What if I share an email address with other colleagues/users?
  • My school/institution uses a generic email address that’s shared among multiple users. Is a generic email address acceptable (e.g., [email protected])?
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Creating Your Account

  • Why should I create an account?
  • How do I know if I already have an account?
  • How do I select my professional organization?
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Managing Your Account

  • How do I sign in after I create an account?
  • How do I tell you that I changed schools?
  • How do I extend access to my tools and services?
  • How do I update my profile information (e.g., name, email address, organization)?
  • How do I take over test coordinator duties from someone else?
  • How do I unsubscribe from emails?
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Getting Access

  • How do I add access to a tool or service?
  • Why do I need an access code?
  • How do I get help with access?
  • How do I enter my access code?
  • How do I get access on behalf of multiple institutions?
  • What is my role?
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Technical Requirements

  • Which browsers work best for our sites?
  • Are cookies required?
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