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Updating Your Account

Important: The deadline to update your account is January 22, 2025. 

  • How do I update my account?
  • Why do I need to update my account?
  • What happens if I miss the deadline to update my account?
  • I received an error message stating that my email address is already in use. What do I do?
  • What if I share an email address with other colleagues/users?
  • My school/institution uses a generic email address that’s shared among multiple users. Is a generic email address acceptable (e.g., [email protected])?
  • I have multiple professional accounts. How will this update affect me?
  • Following this update, what happens to my access to College Board tools and apps?
  • What are the required steps to continue downloading K–12/HED scores using the automated web service?