My school/institution uses a generic email address that’s shared among multiple users. Is a generic email address acceptable (e.g., [email protected])?

No. To protect your account and the data it has access to, don’t use shared or generic email addresses. If you already have a College Board account, log in to your account. Then confirm your email is current and valid. If you don’t have a College Board account, each user will need to create a unique account using an email address only they have access to.