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FAQ

How do I get help with access?

You can get access to codes for College Board tools and services in several ways. Either through registering online with an access code distributed by your employer — or (in some cases directly from the College Board); or assigned to you directly by the College Board or by your school, district, or institution administrator. Depending on which one you need access to, the process may vary.

Once you enter your an access code, you won’t need to enter it on future visits to the site, until your access has expired and you have been given instructions on how to update.

Below is a list of the tools and services, along with information on how to get help with access.

Tool / ServiceHow do I get an access code?When does it expire?Contact
AP® Registration & Ordering and AP & Pre-AP Classroom Access Management

The access code for AP Registration and Ordering is emailed to the AP coordinator and principal on record at the start of August for the current school year. A new access code is sent every August, which the AP coordinator must use to establish initial access to AP Registration and Ordering for the year.

The access code for Pre-AP Classroom (which is accessible through AP Registration and Ordering) is emailed to the Pre-AP coordinator, Principal, and Pre-AP Course Audit Administrator on June 1. Access codes are also available beginning June 1 on the Ordering Website. A new code will be sent every year, which the Pre-AP coordinator must use to establish initial access to AP Registration and Ordering in order to have access to Pre-AP Classroom for the year.

The AP Registration and Ordering access code is specific to the current school year and is active between August 1 and July 31 of the following year.

For Pre-AP, the access code is specific to the current school year and is active between June 1 and July 31 of the following year. You can enter the code as early as June 1, but if you are a returning school, you’ll have to enter after August 1, as access to the previous year will have ended.

If an AP coordinator doesn’t receive their AP Registration and Ordering access code or has questions, contact AP Services for Educators.

If a Pre-AP coordinator doesn’t receive their access code or has questions, contact Pre-AP support or 877-262-7320.

AP® / Pre-AP Course AuditTo get an access code, you may reach the AP Course Audit Helpline toll free at 1-877-APHELP-0 (274-3570); International users call 541-246-2500. In order to participate in the AP Course Audit, the AP Course Audit school administrator must receive an access code. The AP Course Audit school administrator is the principal, or the principal’s designee, who is responsible for finalizing AP Course Audit forms, renewing authorizations from year to year, and assuring that the annual AP Course Ledger entry accurately reflects AP Course offerings at the school each academic year.As long as you have accessed your AP Course Audit account within the past 2 years, your access codes will not expire.

The AP Course Audit Helpline is available to assist you Monday through Friday, 8:00 a.m. to 5:00 p.m.

Toll free at 1-877-APHELP-0 (274-3570); International users call 541-246-2500.

AP® Digital Portfolio

Teachers with access to AP Classroom for AP Capstone and AP Computer Science Principles will automatically have access to AP Digital Portfolio.

AP Coordinators will automatically have access to AP Digital Portfolio based on the access code(s) they enter for AP Registration & Ordering. There is not a separate access code for the AP Digital Portfolio.

Access to the Digital Portfolio expires when access to AP Classroom expires for teachers, and when access to AP Registration & Ordering expires for AP Coordinators.If an AP teacher or AP coordinator has questions or issues accessing the Digital Portfolio, contact AP Services for Educators
AP Potential™Access codes are emailed in early December to principals and AP Coordinators, and also appear on the PSAT/NMSQT Roster of Scores. District AP Potential access codes are mailed to the attention of district officials in early December.AP Potential access codes expire on December 1st each year, and new access codes are provided.If you have not received an access code, contact the administrator in charge of your school or district or call College Board Customer Service at call 1-866-630-9305.
Bulk Registration and Pre-ID Label ToolAccess codes are provided via email in mid-August.Access expires on June 30th of the following year.If you have not received an access code, please call 1-800-784-1462 (toll free in the United States and Canada) for assistance.
College Board Online StoreAccess codes for APSI products are emailed in April.APSI access codes expire on September 15th of the current year.If you have not received an access code, please call 800-323-7155.
College Board SearchCollege Board Search - an integrated suite of services including Student Search Service®, Enrollment Planning Service™ and Segment Analysis Service™An access code is not required; however, please review our eligibility policies first, before requesting access. College Board Search access can be requested by filling out an online request form or sending an email to College Board Search. Your request will be reviewed (usually within 1-2 business days), and you will be contacted by email if your access is approved.For questions about College Board Search access and eligibility, contact us at College Board Search or call us at 1-866-499-5357.
Financial Aid Services

FAS access codes are provided by the College Board to the person listed as the Main Contact in each institution’s Service Options. If you need an access code, you should check with the administrator in charge of finaid online access at your institution. If you are the main contact at a school and do not have a necessary access code, email us at [email protected].

Access codes will be provided by the College Board to the Director of Financial Aid or the Main Contact listed in the SOF only.

FAS access codes do not expire unless an institution has requested an expiration date. In those cases, the expiration date is selected by the school.For questions about FAS access codes email us at finaidservices@collegeboard.org or call us at 800-239-5888.
Online Reports - AP Score Reports for EducatorsAP Online Reports access codes are emailed to the AP Coordinator, the alternate AP Coordinator, and the principal as listed on the AP participation form, as well as the people at your institution who have active AP Course Audit authorization access.Access codes expire each year on June 23rd. However, each year we attempt to identify as many users as we can to renew access automatically. Candidates for automatic renewal are those users who have active AP Ordering access, AP Course Audit access, or are listed as a contact on the AP participation form.

If you need AP Online Reports access, you should contact your school’s AP Coordinator, alternate AP Coordinator, principal, or AP Course Audit school administrator. Additionally, you can contact AP Services.

1-877-274-6474 (toll free in the United States and Canada)
or 212-632-1781

SpringBoard Digital®If your school or district uses self-registration, you can obtain your access code from your SpringBoard Coordinator. If you are a Clever or ClassLink district, you do not need an access code; your school or district will automatically provision your access. 

If you have not received an access code, contact the SpringBoard Coordinator for your school or district. You may contact SpringBoard directly:

SSD Online - Student Supports and Accommodations ManagementSSD Online access can be requested by filling out an SSD Coordinator Form. As soon as the form is processed (usually within 2-3 business days), you will be sent access codes, via email, that will allow you to access the application.With some exceptions, as long as you are an active SSD Coordinator at your school and maintain a school-issued email address on your professional login account, you will continue to have access to SSD Online.If you have not received access codes within 2-3 business days of faxing in your SSD Coordinator Form, contact Services for Students with Disabilities at (844) 255-7728.
Test OrderingAccess codes are included in the Registration Announcement that is mailed in April. If you have not received an access code, call 1-888-477-7728.
Tool / ServiceHow do I get an access code?When does it expire?Contact
AP® Registration & Ordering and AP & Pre-AP Classroom Access Management

The access code for AP Registration and Ordering is emailed to the AP coordinator and principal on record at the start of August for the current school year. A new access code is sent every August, which the AP coordinator must use to establish initial access to AP Registration and Ordering for the year.

The access code for Pre-AP Classroom (which is accessible through AP Registration and Ordering) is emailed to the Pre-AP coordinator, Principal, and Pre-AP Course Audit Administrator on June 1. Access codes are also available beginning June 1 on the Ordering Website. A new code will be sent every year, which the Pre-AP coordinator must use to establish initial access to AP Registration and Ordering in order to have access to Pre-AP Classroom for the year.

The AP Registration and Ordering access code is specific to the current school year and is active between August 1 and July 31 of the following year.

For Pre-AP, the access code is specific to the current school year and is active between June 1 and July 31 of the following year. You can enter the code as early as June 1, but if you are a returning school, you’ll have to enter after August 1, as access to the previous year will have ended.

If an AP coordinator doesn’t receive their AP Registration and Ordering access code or has questions, contact AP Services for Educators.

If a Pre-AP coordinator doesn’t receive their access code or has questions, contact Pre-AP support or 877-262-7320.

AP® / Pre-AP Course AuditTo get an access code, you may reach the AP Course Audit Helpline toll free at 1-877-APHELP-0 (274-3570); International users call 541-246-2500. In order to participate in the AP Course Audit, the AP Course Audit school administrator must receive an access code. The AP Course Audit school administrator is the principal, or the principal’s designee, who is responsible for finalizing AP Course Audit forms, renewing authorizations from year to year, and assuring that the annual AP Course Ledger entry accurately reflects AP Course offerings at the school each academic year.As long as you have accessed your AP Course Audit account within the past 2 years, your access codes will not expire.

The AP Course Audit Helpline is available to assist you Monday through Friday, 8:00 a.m. to 5:00 p.m.

Toll free at 1-877-APHELP-0 (274-3570); International users call 541-246-2500.

AP® Digital Portfolio

Teachers with access to AP Classroom for AP Capstone and AP Computer Science Principles will automatically have access to AP Digital Portfolio.

AP Coordinators will automatically have access to AP Digital Portfolio based on the access code(s) they enter for AP Registration & Ordering. There is not a separate access code for the AP Digital Portfolio.

Access to the Digital Portfolio expires when access to AP Classroom expires for teachers, and when access to AP Registration & Ordering expires for AP Coordinators.If an AP teacher or AP coordinator has questions or issues accessing the Digital Portfolio, contact AP Services for Educators
AP Potential™Access codes are emailed in early December to principals and AP Coordinators, and also appear on the PSAT/NMSQT Roster of Scores. District AP Potential access codes are mailed to the attention of district officials in early December.AP Potential access codes expire on December 1st each year, and new access codes are provided.If you have not received an access code, contact the administrator in charge of your school or district or call College Board Customer Service at call 1-866-630-9305.
Bulk Registration and Pre-ID Label ToolAccess codes are provided via email in mid-August.Access expires on June 30th of the following year.If you have not received an access code, please call 1-800-784-1462 (toll free in the United States and Canada) for assistance.
College Board Online StoreAccess codes for APSI products are emailed in April.APSI access codes expire on September 15th of the current year.If you have not received an access code, please call 800-323-7155.
College Board SearchCollege Board Search - an integrated suite of services including Student Search Service®, Enrollment Planning Service™ and Segment Analysis Service™An access code is not required; however, please review our eligibility policies first, before requesting access. College Board Search access can be requested by filling out an online request form or sending an email to College Board Search. Your request will be reviewed (usually within 1-2 business days), and you will be contacted by email if your access is approved.For questions about College Board Search access and eligibility, contact us at College Board Search or call us at 1-866-499-5357.
Financial Aid Services

FAS access codes are provided by the College Board to the person listed as the Main Contact in each institution’s Service Options. If you need an access code, you should check with the administrator in charge of finaid online access at your institution. If you are the main contact at a school and do not have a necessary access code, email us at [email protected].

Access codes will be provided by the College Board to the Director of Financial Aid or the Main Contact listed in the SOF only.

FAS access codes do not expire unless an institution has requested an expiration date. In those cases, the expiration date is selected by the school.For questions about FAS access codes email us at [email protected] or call us at 800-239-5888.
Online Reports - AP Score Reports for EducatorsAP Online Reports access codes are emailed to the AP Coordinator, the alternate AP Coordinator, and the principal as listed on the AP participation form, as well as the people at your institution who have active AP Course Audit authorization access.Access codes expire each year on June 23rd. However, each year we attempt to identify as many users as we can to renew access automatically. Candidates for automatic renewal are those users who have active AP Ordering access, AP Course Audit access, or are listed as a contact on the AP participation form.

If you need AP Online Reports access, you should contact your school’s AP Coordinator, alternate AP Coordinator, principal, or AP Course Audit school administrator. Additionally, you can contact AP Services.

1-877-274-6474 (toll free in the United States and Canada)
or 212-632-1781

SpringBoard Digital®If your school or district uses self-registration, you can obtain your access code from your SpringBoard Coordinator. If you are a Clever or ClassLink district, you do not need an access code; your school or district will automatically provision your access. 

If you have not received an access code, contact the SpringBoard Coordinator for your school or district. You may contact SpringBoard directly:

8:30 a.m.–6:00 p.m. ET Monday to Friday

SSD Online - Student Supports and Accommodations ManagementSSD Online access can be requested by filling out an SSD Coordinator Form. As soon as the form is processed (usually within 2-3 business days), you will be sent access codes, via email, that will allow you to access the application.With some exceptions, as long as you are an active SSD Coordinator at your school and maintain a school-issued email address on your professional login account, you will continue to have access to SSD Online.If you have not received access codes within 2-3 business days of faxing in your SSD Coordinator Form, contact Services for Students with Disabilities at (844) 255-7728.
Test OrderingAccess codes are included in the Registration Announcement that is mailed in April. If you have not received an access code, call 1-888-477-7728.