How do I get help with access?

You can get access to codes for College Board tools and services in two ways:

You can register online with an access code distributed by your employer—or in some cases directly from the College Board
Or an access code will be assigned to you directly by the College Board or by your school, district, or institution administrator.

Depending on which one you need access to, the process may vary.

Once you enter your access code, you won’t need to enter it on future visits to the site, until your access expires and you‘ve been given instructions on how to update.

Below is a list of the tools and services along with information on how to get help with access.

Tool / Service	How do I get an access code?	When does it expire?	Contact
AP Registration and Ordering, AP and Pre-AP Classroom Access Management	The access code for AP Registration and Ordering is emailed to the AP coordinator and principal on record at the start of August for the current school year. A new access code is sent every August, which the AP coordinator must use to establish initial access to the registration system for the year. The access code for Pre-AP Classroom (which is accessible through AP Registration and Ordering) is emailed to the Pre-AP coordinator, principal, and Pre-AP Course Audit administrator on June 1. Access codes are also available beginning June 1 on the ordering website. A new code will be sent every year, which the Pre-AP coordinator must use to establish initial access to the registration system to have access to Pre-AP Classroom for the year.	The AP Registration and Ordering access code is specific to the current school year and is active between August 1 and July 31 of the following year. For Pre-AP, the access code is specific to the current school year and active between June 1 and July 31 of the following year. Returning schools can only enter the code after August 1, as access to the previous year will have ended.	If an AP coordinator doesn’t receive their AP Registration and Ordering access code or has questions, contact AP Services for Educators. If a Pre-AP coordinator doesn’t receive their access code or has questions, contact Pre-AP support or 877-262-7320.
AP/Pre-AP Course Audit	To get an access code, call the AP Course Audit Helpline toll free at 877-APHELP-0 (274-3570); international users can call 541-246-2500. To participate in the AP Course Audit, the AP Course Audit school administrator must receive an access code. The AP Course Audit school administrator is the principal, or the principal’s designee, who is responsible for finalizing AP Course Audit forms, renewing authorizations from year to year, and assuring that the annual AP Course Ledger entry accurately reflects AP Course offerings at the school each academic year.	If you have accessed your AP Course Audit account within the past 2 years, your access codes will not expire.	The AP Course Audit Helpline is available to assist you Monday–Friday, 8 a.m.–5 p.m. Call toll free at 877-APHELP-0 (274-3570); international users can call 541-246-2500.
AP Digital Portfolio	Teachers with access to AP Classroom for AP Capstone™ and AP Computer Science Principles will automatically have access to AP Digital Portfolio. AP coordinators will automatically have access to AP Digital Portfolio based on the access code(s) they enter for AP Registration and Ordering. There isn’t a separate access code for the AP Digital Portfolio.	Access to the Digital Portfolio expires when access to AP Classroom expires for teachers, and when access to AP Registration and Ordering expires for AP coordinators.	If an AP teacher or AP coordinator has questions or issues accessing the Digital Portfolio, contact AP Services for Educators.
AP Potential™	Access codes are emailed in early December to principals and AP coordinators, and also appear on the PSAT/NMSQT Roster Report. District AP Potential access codes are mailed to district officials in early December.	AP Potential access codes expire on December 1 each year, and new access codes are provided.	If you haven’t received an access code, contact the administrator in charge of your school or district or call College Board Customer Service at 866-630-9305.
College Board Online Store	Access codes for APSI products are emailed in April.	APSI access codes expire on September 15 of the current year.	If you haven’t received an access code, please call 800-323-7155.
College Board Search	An access code isn’t required; however, please review our eligibility policies before requesting access. College Board Search access can be requested by filling out an online request form or sending an email to College Board Search. Your request will be reviewed (usually within 1–2 business days), and you’ll be contacted by email if your access is approved.	N/A	For questions about College Board Search access and eligibility, contact us at College Board Search or schedule a consultation.
Financial Aid Services (FAS)	FAS access codes are provided by the College Board to the person listed as the main contact in each institution’s service options. If you need an access code, you should check with the administrator in charge of financial aid online access at your institution. If you’re the main contact at a school and don’t have the necessary access code, email us at [email protected]. Access codes will be provided by the College Board to the director of financial aid or the main contact listed in the SOF only.	FAS access codes do not expire unless an institution requested an expiration date. In those cases, the expiration date is selected by the school.	For questions about FAS access codes, email us at [email protected].
Online Reports – AP Score Reports for Educators	AP Online Reports access codes are emailed to the AP coordinator, the alternate AP coordinator, and the principal as listed on the AP participation form, as well as the people at your institution who have active AP Course Audit authorization access.	Access codes expire each year on June 23. However, each year we attempt to identify as many users as we can to renew access automatically. Candidates for automatic renewal are users who have active AP ordering access, AP Course Audit access, or are listed as a contact on the AP participation form.	If you need AP Online Reports access, you should contact your school’s AP coordinator, alternate AP coordinator, principal, or AP Course Audit school administrator. And you can contact AP Services at 877-274-6474 (toll free in the United States and Canada) or 212-632-1781.
SAT Suite Ordering and Registration (SSOR)	Access codes are emailed to school and district contacts in April and May.	Access expires on June 30 of the following year, unless it’s manually extended by the access manager.	If you haven’t received an access code or need assistance setting up access, please contact customer service: - Contact form - Phone: 888-477-7728
SpringBoard Digital®	If your school or district uses self-registration, you can obtain your access code from your SpringBoard coordinator. If you’re a Clever or ClassLink district, you don’t need an access code; your school or district will automatically give you access.		If you haven’t received an access code, contact the SpringBoard coordinator for your school or district. You may contact SpringBoard directly at [email protected] or call 877-999-7723 8:30 a.m.–6 p.m. ET Monday–Friday.
SSD Online – Student Supports and Accommodations Management	SSD Online access can be requested by filling out an SSD coordinator form. As soon as the form is processed (usually within 2–3 business days), you’ll be emailed access codes that will allow you to access the application.	With some exceptions, if you’re an active SSD coordinator at your school and maintain a school-issued email address on your professional login account, you will continue to have access to SSD Online.	If you haven’t received access codes within 2–3 business days of faxing in your SSD coordinator form, contact Services for Students with Disabilities at 844-255-7728.