College Board Help

Account Help

Student Account Access

Find answers to questions related to your student College Board account.

Student Account Help

College Board ID

Learn about the importance of having a College Board ID and how you can access it.

Access Your ID

Email Preferences

Find information on how to change your email preferences—for both students and education professionals.

Update Preferences

Professional Account Access

Find answers to questions related to your professional College Board account.

Professional Account Help

SAT Suite of Assessments

Admission Ticket

Learn how to access and print your SAT admission ticket for test day.

Find Admission Ticket

Rescheduling a Test

Get help on how to change your SAT registration information or reschedule your test date after you register.

Change Registration

Refunds

Find out if you’re eligible to receive a refund if you cancel your SAT registration before or on test day.

Get More Details

BigFuture

College Application Fee Waivers

Find answers to questions about college application fee waivers and if you’re eligible to receive one.

Review Fee Waiver FAQ

BigFuture Scholarships

Review frequently asked questions about BigFuture scholarship opportunities, eligibility requirements, dates and deadlines, and more.

Review Scholarship FAQ

BigFuture Applying to College

Get answers to some of the most common questions asked about the college application process.

Review College Application FAQ

BigFuture College Costs

Find out the cost of college tuition and other expenses you’ll need to consider when paying for college.

Review College Costs FAQ

AP

Ordering Help

Get help with AP exam ordering, returning unused exams, shipping details, and more.

Get Ordering Help

Course Audit

Review this help center to get answers to questions about AP Course Audit policies and procedures, course requirements, technical help, and more.

Find Course Audit FAQ

In-School Digital AP Exams

Administering a digital AP exam? Get answers to frequently asked questions about administration planning, technology requirements, and more.

Find Digital AP Exam FAQ

AP Number

Learn how your AP number serves as your official identifier for the AP exams and where you can find it.

Get AP Number Help

Additional Help Centers for Students

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ACCUPLACER Help for Students

Frequently asked questions about the ACCUPLACER program.

  • Go to ACCUPLACER

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AP Students

Find helpful AP videos, classroom resources, and course details.

  • Go to AP

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CLEP Help

Find answers to frequently asked questions about CLEP registration and scheduling, exam preparation, scores, remote proctoring, and more.

  • Go to CLEP

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SAT Suite Help for Students

Find frequently asked questions about student registration, scores, and fee waivers.

  • Go to SAT Suite

Additional Help Centers for Professionals

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ACES™ Help

Get help using the ACES Portal, collecting data for validity studies, and more.

  • Go to ACES

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ACCUPLACER Help

Frequently asked questions about the ACCUPLACER program

  • Go to ACCUPLACER

Link

AP Help for Professionals

Review helpful FAQs for AP professionals and coordinators. Find answers about course audits, the ordering process, digital exams, and more.

  • Go to AP Central

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AP Potential

Use this help center to find answers about AP Potential research, student-level data, and technical issues.

  • Go to AP Potential

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Apply for Membership

Get step-by-step instructions on how to apply for a College Board membership as well as answers to frequently asked questions.

  • Go to Membership

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Pre-AP Help

Browse help topics related to offering Pre-AP at your school, course content, pricing and ordering as well as supports for English learners and students with disabilities.

  • Go to Pre-AP

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PowerFAIDs Help

Find quick answers to commonly asked questions about PowerFAIDS.

  • Go to PowerFAIDS

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SAT Suite Help for Professionals and Educators

Review frequently asked questions about fee waivers and fee reductions as well as details about PSAT-related assessments and SAT School Day.

  • Go to SAT Suilte

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SAT Suite: Test Ordering Services (Schools)

Browse help topics related to accessing the test ordering site, paying for your test order, and tracking your shipment.

  • Go to SAT Suilte

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SAT Suite Help Center: K–12 Reporting Portal

Get answers to questions about accessing and using the K–12 Reporting Portal.

  • Go to SAT Suite

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Services for Students with Disabilities (SSD) Help

Browse the SSD help center to get answers about requesting accommodations, supports for English learners, eligibility, and more.

  • Go to SSD

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SpringBoard Support

Learn how SpringBoard helps you make smart professional development decisions that support teachers, administrators, and other educational leaders.

  • Go to SpringBoard

Still Have Questions?

Reach out to our Customer Service representatives for additional questions not answered here.