Return/Refund Policy

College Board can only refund orders that have not been shipped. Please note that shipping charges are not refundable.

Electronic document returns can only be processed within 7 days of the purchase date by sending an email to Customer Service at [email protected]. The customer will be required to submit a Letter of Destruction to process the return/refund of an electronic document. Refunds for approved returns will be processed within 7–10 business days of receipt of returned items. Electronic document refunds will be processed within 7–10 business days of receipt of the Letter of Destruction.