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FAQ

What if I forget my password?

We'll help you reset it — it's easy, fast and secure. Just select Forgot password? (here or on the main sign-in page) and follow the instructions.

You'll be asked to:

  • Enter your username and your email address
  • Answer your security question*
  • Enter a new password

If you can't remember both your password and your username, select Forgot username? first — then go back and select Forgot password?

*If you’ve forgotten the answer to your security question, we can send you a temporary password to the email address on your account.