Downloading and Viewing Documents

How do I view electronic documents?

To view your electronic documents, you will need to have Adobe Reader installed on your computer. If you don't have Adobe Reader, you may download it for free.

Where can I find my Order Number?

Check your order confirmation email for your order number, or contact Customer Service.

How many times can I download an electronic document?

You can download an electronic document that you have purchased up to three (3) times.

How long is an electronic document available to download after the date of purchase?

An electronic document must be downloaded within 30 days from the date of purchase.

How do I download and save an electronic document?

There are three options for gaining access to a purchased electronic document:

  1. Click on the Download Now link on your Order Confirmation page.
  2. Follow the instructions in the Electronic Document and Download Help section.
  3. Click on the link in your confirmation email.

The steps you can follow to download and save an electronic document are as follows:

  1. Click the Download Now link next to the product title in the Order Confirmation page or in the Download Product page (clicking the link in your confirmation email and entering your order number/password above will direct you to the Download product page).
  2. Click the Save button in the File Download dialog box.
  3. Select Desktop in the Save As dialog box (or navigate to and select a different Save As location on your computer).
  4. Click Save. (You may change the name of the file, but DO NOT change the file name extension, the .pdf)
  5. Locate and double-click the file on your Desktop (or other location if not saved to your Desktop) to open it.

Contact Customer Service if you require further assistance.

What if the download stops before it is complete?

If for some reason your download is interrupted before the file is saved, re-download the file here. If, when saving your re-download, the Save As dialog displays a message that a file with the same name exists and asks if you want to replace it or overwrite it, say yes and save the new download. See the download instructions above.

I have finished downloading. Where do I find my file?

If you did not save the file on your Desktop, then you will have to navigate to the location on your computer where you did save it. If you know the file name, you can search for it on your computer.